This woman doesnt sound like she has the correct defintion of 'proffesional'. You did what you could you by calling her references. I hope that you asked to see a portfolio and resume before also. A good photographer will not sit during half the ceremony. You should be very busy getting all the pictures you need of all of the guests - especailly close friends and family. What you can do: 1. Explain that you are very unhappy with the results of her 'work'. Photographers rely on word of mouth advertising and reapeat customers. This should give her a clue that you should not be charged for shooting the reception, and should recieve your deposit back. If she wants to keep a customer - which is unlikely is this case anyway, she will give you free prints of what she did take.
2. If this doesnt work, see if you can figure out what professional photography organiziations she belongs to , and bring the issue up with them.
3. Last resort - if she refuses to refund your deposit, contact your local better business bureau.
Good luck in resolving this situation!
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