Response: Did you have a contract detailing the work to be completed, and did it mention anything about what format was to be used? Have you discussed your concerns directly with the vendor, asking them for their resolution? Those are the first places to start.
Unfortuantly, though, your wedding photographs are once-in-a-lifetime moments, so we have to determine why the prints are so bad, and if anything can be done to correct or reduce the problems. Ask your photograher what type of digital camera was used a professional SLR digital camera would not usually produce this result, ask about the resolution and size of the images. Ask how/where the images were printed, was a professional lab and paper used Ive actually seen some photographers print images on their HOME PRINTER!. Take your images to a quality local photography store with digital printing - ask a photographer there for an opinion as well.
Perhaps better print processing can save your images - if you think so then demand reprints. Or, it may be that the images were enlarged beyond the ability of that camera. If thats the case, try having smaller prints made for an ablum -- its not ideal, but at least you still HAVE pictures of your wedding unlike some brides with bad photographers.
My advice for all couples is to do research on the questions to ask each vendor, ASK the questions, DOCUMENT the answers, and make sure you have a solid contract detailing EVERYTHING to protect YOU, not only the vendor. Dont assume that because you talked about something thats the way it will happen -- make sure by documenting!
It should go without saying, but look at the contracts appearance & content closely. A contract should be professional not just someones word processor document thrown together, should have clearly defined terms and conditions - and anything you want clarified should be written on the contract, with the initials of you and your vendor. Im surprised people even sign some of the bad contracts Ive seen over the years but they do! - and for many that should have been a tip about the vendors professionalism.
If your not comfortable with any part of the contract, or the vendor wont document as you request, continue looking for another vendor. DONT SETTLE just because they fit your budget, either, there are many vendors available - good and bad - in all price ranges. In the end, your budget vendor may cost you more in headache, heartache, missing or disappointing memories, or even actual money itself.
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