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Frequently Asked Questions

FAQs
GENERAL INFORMATION
ORDERING
SHIPPING
PRINTING
TECHNICAL ISSUES
GLOSSARY OF TERMS

GENERAL INFORMATION


Returns
We do our best to make sure each item is shipped exactly as it is ordered. WeddingPalace.com offers a 100% guarantee that your order will arrive exactly as ordered. If for some reason there is a mistake that is made on our end, your order will be reshipped at NO COST to you. However, also keep in mind that all orders placed ARE FINAL. WeddingPalace.com WILL NOT accept returns for any order unless there is a mistake on OUR end. Please look over your order carefully. We are NOT responsible for any error that was not made on our end, i.e., location changes, card stock color issues etc.

Please contact us as soon as possible if you have a concern with your order.
What’s Included
Invitations include inner and outer envelopes and tissues. If you are ordering an invitation with an embellishment, such as a ribbon or a bow, your ordering screen will indicate whether that item is included in the price or is a separate purchase. You may request lined inner envelopes and personalized envelope flaps for an extra charge. All other social product lines include blank outer envelopes.
Samples
Samples can be ordered by clicking on the “Sample” link on the navigation bar. For additional information, please contact us.
Foreign Languages
We can print foreign languages when the letters are from the English alphabet. In addition, we offer Spanish verses for wedding and Quince Años ensembles.
Security
We use “VeriSign,” the industry standard to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We do not store your credit card number after your order has been completed. You will need to re-enter your credit card every time you make a purchase. Your privacy is respected.
Catalog Requests
We do not produce mail-order catalogs.
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ORDERING


Making Changes
If you’ve sent your order and you’ve found you’ve made a mistake, please call us immediately. We will confirm the status of your order, and will let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We encourage you to look over your order very carefully before sending it to avoid the cost of having it reprinted.
Ordering More
Contact us immediately if you discover you need to increase the quantity. We will try to catch the order before it’s printed. The price for an additional 25 is always a better value than a new order for 25. Consider ordering an extra 25 in case of mistakes or last minute additions. If your order cannot be stopped before it is printed, we will notify you, and you will be charged the new order price.
Reorders
To place a reorder, please select the “Order Status/Reorder” link on the home page. You will need your confirmation number and zip code to recall your previous order. You can make the changes you want by editing your order and resubmitting it.
Checking Order Status
Simply click on the “Order Status/Reorder” link on the home page. You will need your confirmation number and zip code to recall your order. The status of your order will be displayed. If your order has shipped, you will be able to track it online.
Rushes
Because our production time is so fast, we are unable to rush your order once it is in-house. However, we suggest you choose an expedited shipping method on the shipping screen to ensure the quickest delivery.
Payment
We accept major credit cards. Payment is due at the time your order is placed. You may be billed sales tax on your final invoice total depending on the state you are in.
Order Cancellation
Please contact us as soon as possible if you need to cancel your order.
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SHIPPING

Most orders are shipped via UPS Ground Service. Depending on where you’re located, this will mean an additional 2-7 days for your order to arrive. If you need faster service, please indicate a different method on the shipping screen.
We do provide international shipping to countries serviced by UPS. You may select the “International Shipping Available” link on the home page for a complete listing of the countries. Charges are based on weight and destination.
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PRINTING

Most of our personalized paper products are printed using thermography, which is a process which provides a beautiful raised lettering effect. Envelope flaps and holiday cards are flat printed. Foil stamping is an option for some holiday cards and many accessory items.
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TECHNICAL ISSUES


Machine Errors / Frozen Computer
If your machine locks up, you might try to refresh or reload your page. If problems persist, please contact us so we can be of assistance. If you are in the middle of the ordering process and you freeze up, you’ll need to retype and resubmit your order.
Access Code
When an access code appears, it helps us know where you are ordering from.
Sequence Errors
If you receive a sequence error while processing your request, it is most likely due to using your browser’s back and/or forward buttons. It is important to use the site navigation buttons, such as edit and continue. If problems persist, please contact us.
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GLOSSARY OF TERMS


Blind Embossing
Blind embossing is a printing method where an image is pressed into paper resulting in a raised design. The embossing is termed “blind” because the design is formed without ink or foil. (Debossing is an image stamped onto paper or a napkin without ink or foil; it appears “indented.”)
Bright White
This shade is the ultimate in white, very crisp, pure and bright!
Deckle Edge
An uneven, feathery edge on a piece of paper is called a deckle edge. This edge is most commonly found on parchment invitations; however, other papers may also have deckle edges and will be noted in descriptions.
Die-Cutting
The process of using sharp metal rules to cut shapes and designs into paper. Die-cutting includes cutout shapes and sculpted edges.
Double Envelopes
The traditional set of two envelopes is used with formal invitations and announcements. The outer envelope is addressed to the guest and may have your (the sender’s) address printed on the back flap. The inner envelope, with the invitation and enclosures is enclosed inside the outer envelope. The inner envelope carries only the guests’ names. The inner envelope is available with a coordinating liner; it is not gummed and is not sealed.
Ecru
This color is a warm creamy beige.
Embossing
Embossing is like blind embossing above, only this type of printing uses ink or foil on the raised area to add drama and dimension.
Foil Stamping
This effect is achieved when colored foil is hot-stamped onto paper (perhaps a Christmas card) or accessory items, such as napkins.
French-Fold
A sheet of paper folded twice to create a four-paneled invitation is considered French-folded. This fold is most common with parchment invitations.
Layers
This term indicates layers of paper tied or glued together. If the top layer is translucent and the lower is decorative paper, you’ll see a muted version of the lower layer through the translucent top.
Liners
This term refers to the decorative paper used to line the inside of an inner envelope or a single envelope.
Panel
A panel is the center section of your invitation “framed” by a raised area of paper. It also refers to pages facing each other. For example, a tri-fold invitation when opened fully, has a left, middle and right panel.
Parchment
This translucent paper is made to look like original parchment. This distinctive paper adds a softening effect to any invitation, and can be used singly or as a layer.
Pearlize
The process that applies a luminous pearl-like finish to part of an invitation, usually to an embossed design, is called pearlizing.
Short-Fold
A short-fold is created when a sheet of paper is folded once, not exactly in half, forming an invitation with a short front panel and longer back panel.
Thermography
This type of printing is created by adding a resin powder to wet ink, which when heated, creates a raised surface.
Tri-Fold
A tri-fold is created when a sheet of paper is folded twice to form a three-paneled invitation. Both outside panels are folded inward to cover the center panel.
Vellum
Vellum is a paper with a rich, smooth finish paper.
White
This shade is a soft white, like wedding gowns. It is a delicate hue.
Z-Fold
A z-fold is created when a sheet of paper is folded twice in accordion fashion to form a three-paneled invitation.


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